The other day, I visited my friend Eddie at Le Mer Seafood in Armonk, New York 10504. See July 15 post (link at the bottom of this post).
Eddie told me that he visited the new steakhouse in town and he saw a former customer who had moved his offices from across the street from his [...]

Proofread Everything You Write Before You Send a Letter, Email, Brochure, etc. Listen to Every word you write.
When you launch a written piece that’s not “perfect” you tarnish your image and reduce your selling power.
 
When you work on a document for a long time it’s likely you become blind; We do. In other words, you [...]

This useful rule of thumb can help you gauge profitability of your business, the quality of  sales revenue and the ratio of sales revenue to costs.
>> Sales Revenue equals 3 times Costs OR
>> Sales Revenue equals 6 times Costs
>> Or some other multiplier that works for your business.
The concept is that in order to turn a [...]

Customer service and the user experience is often driven by the little customer interactions. . . Last Thursday, I called one of my favorite restaurants to make a reservation for dinner Friday. The hostess explained, “We don’t accept reservations for  parties of less than 8 or 10 people before the actual day you want to [...]