Archive for the 'Client Communication' Category
Proofread Everything You Write Before You Send a Letter, Email, Brochure, etc. Listen to Every word you write.
When you launch a written piece that’s not “perfect” you tarnish your image and reduce your selling power.
When you work on a document for a long time it’s likely you become blind; We do. In other words, you [...]
Posted in Client Communication, Copywriting Secrets, Restaurant Biz, Sales Secrets | 2 Comments
The Secret to Getting Your Emails Read is: !!!Always!!! Follow Up on Emails with a Telephone Call.
Never assume that your emails get through the recipient’s firewalls, especially when your emails contain attachments.
This week, we sent a proposal for a subcontracting assignment to a major advertising NY agency. I sent my contact Kate three (3) [...]
Posted in Blackberry (RIMM), Client Communication, Copywriting Secrets, Sales Follow Up, Sales Secrets, Urgency | 1 Comment
The other day, I was walking down Main Street in Armonk, NY 10504. It was a very hot day and I passed La Mer Seafood. Outside was a simple advertisement: “Lemonade + Arnold Palmer: $1.50 a Glass.” The ad was written with a magic marker on a white board, approximately 2’ x 3’.
Very simple. Crystal [...]
Posted in Accounting & Finance, Cash Generators, Client Communication, Copywriting Secrets, Other Big Brands, Product Positioning, Refreshing Marketing Ideas, Sales Secrets, Upsell, Value Proposition | 1 Comment
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With our success tools and incredible information products you’ll expand your business by leaps and bounds And [...]
Posted in Big Brands, Bonus with Purchase, Cash Generators, Client Communication, Mega Marketing, Refreshing Marketing Ideas, Sales Secrets, Upsell | 2 Comments
In our last post about Rimm’s Blackberry, ‘How Blackberry PIN Creates New Revenue,’ we explained the power of their lightning-fast PIN technology:
Remember, each Blackberry handheld device has its own unique PIN, a unique I.D.
Today we discovered that you can email your friends and contacts your PIN, Easily.
Simply load your email (click ‘Compose Email’), select the [...]
Posted in Big Brands, Blackberry (RIMM), Client Communication, Customer Experience, Product Value, Sales Secrets | 2 Comments
Sometimes, the smallest, seemingly insignificant act, gesture or word to your customers can catapult your customer service, customer relationships and customer experience to the moon.
Last Friday, I had meetings in New York City and had lunch at “Metro Café,” a salad and sandwich shop; this location was at 839 Seventh Avenue at 53rd Street (zip [...]
Posted in Bonus with Purchase, Client Communication, Customer Experience, Customer IS King!!!, Customer Satisfaction, Employees, Product Value, Refreshing Marketing Ideas, Repeat Purchases, Sales Secrets, Smart Hiring, Value Proposition | 2 Comments
We proudly bring you another case study about “Company A,” one of our best clients that happens to be run by a savvy woman!!! I mention the founder/CEO’s gender because it’s relevant to this post…
She just emailed me to describe a situation where she’s pitching a marketing package to an internationally recognized businessMan and author. [...]
Posted in Accounting & Finance, Business Math, Case Studies & Real Examples, Client Communication, Company A, Customer Experience, Customer Satisfaction, Employees, Refreshing Marketing Ideas, Sales Secrets, Value Proposition | 1 Comment
As a business owner and entrepreneur you may have focused on the difference between the owning and running a business and having a job—being an employee. And there IS a difference. A job is often considered to be a five day, 9 to 5 endeavor where the employee collects a pay check (salary) along with [...]
Posted in Accounting & Finance, Business Math, Client Communication, Product Value, Sales Secrets, Value Proposition | 1 Comment
Customer service and the user experience is often driven by the little customer interactions. . . Last Thursday, I called one of my favorite restaurants to make a reservation for dinner Friday. The hostess explained, “We don’t accept reservations for parties of less than 8 or 10 people before the actual day you want to [...]
Posted in Client Communication, Customer Experience, Customer Satisfaction, Employees, Repeat Purchases, Restaurant Biz, Sales Secrets | 2 Comments
One of the best ways to win new business and generate new revenue is to Exude Self-Confidence. The Secret is to Overflow with Self-Confidence. Not arrogance, over-the-top pride, effusive language or bogus hype, but Strong Personal Conviction And the Sincere Belief that You Can Deliver and Solve the Customer’s Problem and Provide the Smart Solution [...]
Posted in Client Communication, Copywriting Secrets, Customer Experience, Customer Satisfaction, Product Positioning, Product Value, Refreshing Marketing Ideas, Sales Secrets | No Comments