Analyze the cause and effect in your customer interactions and watch your customer loyalty and sales soar!
My nephew, almost 12, went to day camp this summer. He had a great time, although at the end we discovered that his counselors (college age) teased him. Disgraceful. Custom is to tip the counselors because they earn a [...]

Yesterday morning, my son Mike and I played soccer in our traditional Sunday game. Then I grabbed my favorite: well done bacon (burned!), egg and cheese on a roll for breakfast at my local deli. Umm.
 
A young man who was a senior at Syracuse University was also ordering. I asked him what he wanted to [...]

Sometimes, the smallest, seemingly insignificant act, gesture or word to your customers can catapult your customer service, customer relationships and customer experience to the moon.
 
Last Friday, I had meetings in New York City and had lunch at “Metro Café,” a salad and sandwich shop; this location was at 839 Seventh Avenue at 53rd Street (zip [...]

The more years that go by, the more I believe that successful selling means putting your offer (promotion) in your clients’ hands directly and making sure you communicate your offering clearly and succinctly.

As a writer, author, publisher, and especially a copywriter, I love language, words, phrases and construction…and today’s Revenue Miner post is no [...]